Zimmermann warranty & return policy — and how to actually claim it
Every line below is quoted from Zimmermann's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
See Zimmermann's return policy →
Warranty
Zimmermann states its US Returns Policy for online purchases, including that returns are subject to the policy terms; tag removal may make the garment non-returnable; and it sets limits on what it will refund (e.g., certain shipping costs and duties/taxes for specific order types). It also indicates no returns/exchanges unless faulty or required by law.
In their own words
“Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned".”
Returns Policy (US)
“While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items.”
Returns Policy (US)
“If you wish to return an item, ZIMMERMANN does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders.”
Returns Policy (US)
What they exclude
- Once the tag is removed, the garment cannot be returned
- Return postage costs are not refundable
- Zimmermann does not refund initial shipping charges for goods returned, other than for faulty items
- Zimmermann does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders
Source: Zimmermann's published policy · verified 2026-07-17
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Zimmermann's own site before relying on them. Owed is not a law firm and this page is not legal advice.