YETI warranty & return policy — and how to actually claim it
Every line below is quoted from YETI's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
60 monthsstated window
YETI products are warranted to the original purchaser against defects in workmanship and materials. Five years for Tundra, V Series, Roadie, TANK, Silo, ICE, Rambler drinkware, Yonder, LoadOut, Hondo, Trailhead Camp Chair, Boomer Dog Bowl and cast iron skillets; three years for Hopper soft coolers, Panga, Camino, SideKick Dry, Lowlands Blanket, Trailhead Dog Bed, Crossroads, Daytrip, Ranchero, Cayo and Skala. Approved claims are replaced free of charge, and YETI supplies an RMA number and a pre-paid shipping label.
In their own words
“YETI Coolers, LLC (“YETI,” “we,” “us,” or “our”) takes pride in the products we make and warrant to the person who originally purchased the product (“you”) that all YETI products will be free from defects in workmanship and materials for their applicable Warranty Period (outlined below), subject to the below conditions.”
Limited Warranty
“If a defect occurs as the result of the product’s intended use according to the care instructions during the Warranty Period, we will replace, at our discretion, without charge, the defective product or part.”
Limited Warranty — remedy
“Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.”
Limited Warranty — not warranted
“If your warranty claim is approved, you will be supplied with a Return Material Authorization number (“RMA#”) and a pre-paid shipping label.”
Shipping Your Return
“The following products do not have a YETI warranty:”
Warranty Exclusions
What they exclude
- Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use
- Defects caused by third-party modifications, repairs, or replacement parts
- Products not purchased from a YETI website, store, or authorized dealer
- Products not used as intended or not maintained per the care instructions
- YETI Sleeping Bag — no warranty
- Any YETI product purchased through the RESCUE program — all sales final
- Additional return shipping costs if you choose your own shipper are non-refundable
How to file
Submit the online warranty claim form; a YETI Outfitter responds within 1-2 business days. If approved you receive a Return Material Authorization (RMA) number and a pre-paid shipping label — do not ship before receiving the RMA.
YETI's claim page →Source: YETI's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on YETI's own site before relying on them. Owed is not a law firm and this page is not legal advice.