Whirlpool warranty & return policy — and how to actually claim it
Every line below is quoted from Whirlpool's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
12 monthsstated window
Whirlpool covers factory-specified parts and labor for one year from the date of original purchase, to correct defects in materials or workmanship that existed when the appliance was purchased. Your remedy is repair — the document says so in capitals — though Whirlpool may replace the product at its sole discretion, in which case the replacement inherits only the remainder of the original term rather than a fresh year. French Door Bottom Mount and Side by Side refrigerators get an extra layer: years two through five cover parts and labor on the sealed refrigeration system, including compressor, evaporator, condenser, dryer and connecting tubing, for non-cosmetic defects that prevent the appliance from functioning. One clause is worth more than it looks: Whirlpool limits implied warranties to ten years rather than the one year most manufacturers write, which leaves a longer runway for a state-law claim after the express warranty lapses. Cosmetic damage has a hard 30-day reporting deadline from date of purchase.
In their own words
“YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.”
What Is Covered
“Whirlpool brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product.”
What Is Covered — one year
“In the event of product replacement, your appliance will be warranted for remaining term of the original unit’s warranty period.”
What Is Covered — replacements
“Whirlpool will pay for factory-specified replacement parts and labor for the component parts listed below to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased:”
What Is Covered — years two through five
“Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer, and connecting tubing)”
What Is Covered — sealed system
“All warranty service is provided exclusively by our authorized Whirlpool Service Providers.”
How to Make a Claim
“Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law.”
Disclaimer of Implied Warranties
What they exclude
- Commercial, non-residential or multiple family use, or use inconsistent with the product instructions and manuals
- In-home instruction on how to use your product
- Repair to correct improper maintenance, installation not in accordance with instructions or electrical or plumbing codes, or repair of household electrical or plumbing systems
- Consumable parts such as light bulbs, batteries, air or water filters and preservation solutions
- Defects or damage from accident, misuse, abuse, alteration, fire, floods, acts of God, improper installation, or use with non-genuine Whirlpool parts or accessories
- Damage or defects caused by unauthorized service, alteration or modification
- Cosmetic damage such as scratches, dents and chips, unless it results from defects in materials and workmanship and is reported to Whirlpool within 30 days from date of purchase
- Discoloration, rust or oxidation from caustic or corrosive environments — high salt, high moisture or humidity, chemical exposure
- Product pick-up or delivery; countertop microwaves must be shipped to a Whirlpool designated service company at the consumer''s expense
- Travel or transportation expenses in remote locations with no authorized servicer
- Repair, removal or reinstallation of inaccessible appliances or built-in fixtures that interfere with servicing
- Appliances whose factory model or serial numbers were removed, altered or are not easily determined
- Gas conversion or reversal of appliance doors
- Incidental or consequential damages such as loss of food or medicine
How to file
All warranty service goes exclusively through authorized Whirlpool Service Providers — arranging your own repair forfeits coverage. Call the Whirlpool Customer eXperience Center at 1-866-698-2538 in the U.S. or 1-800-807-6777 in Canada. Have your name and address, model and serial number, a clear detailed description of the problem, and proof of purchase including the dealer or retailer name and address. Proof of purchase is required. Note this is in-home repair: Whirlpool will not pay for product pick-up or delivery, and countertop microwaves must be packaged and shipped to a designated service company at your own expense.
Whirlpool's claim page →Source: Whirlpool's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Whirlpool's own site before relying on them. Owed is not a law firm and this page is not legal advice.