Traeger warranty & return policy — and how to actually claim it
Every line below is quoted from Traeger's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
36 monthsstated window
Traeger's warranty length depends on which grill you own and when it was made, not on the brand. Grills built before October 2021 carry three years. Non-connected grills and the Westwood, Ironwood Gen 1, Timberline Gen 1 and Pro Gen 2 carry seven. Timberline and Ironwood models with touch screen displays, plus Woodridge models, carry ten. Griddles run three or five years depending on model, and accessories have their own separate warranty. The period runs from the date of original purchase from traeger.com or a Traeger authorized dealer. The remedy is the part people misread: Traeger's entire liability is replacement of the defective parts — and because the grills are designed to be modular, Traeger's obligation is to send you the part and instructions so you can fit it yourself. No technician is dispatched. Parts may be new or refurbished, supplied as available within ninety days, and if Traeger approves the original part for return you pay the postage to send it back. Four exclusions catch most denied claims: paint damage caused by grease fires, UV exposure, normal wear and tear, and warping of the drip tray, EvenFlow Heat Shield or heat baffle — all of which are common with heavy use.
In their own words
“Traeger Pellet Grills LLC warrants this barbecue grill against defects in material and workmanship under normal use and maintenance for a period of three (3) years from the date of original purchase.”
Traeger''s 3-Year Warranty
“THIS WARRANTY APPLIES TO TIMBERLINE AND IRONWOOD MODELS WITH TOUCH SCREEN DISPLAYS AS WELL AS WOODRIDGE MODELS”
Traeger''s 10-Year Limited Warranty — scope
“The warranty period starts from the date of original purchase from traeger.com or a Traeger authorized dealer.”
Traeger''s 10-Year Limited Warranty — when it starts
“Traeger may replace defective parts with new or refurbished parts, at Traeger’s sole discretion on an as available basis within ninety days.”
Traeger''s 10-Year Limited Warranty — remedy
“Without limiting the exclusions stated above, there is not warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray, EvenFlowTM Heat Shield, or heat baffle.”
Traeger''s 10-Year Limited Warranty — exclusions
“Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself.”
Traeger''s 10-Year Limited Warranty — self repair
What they exclude
- Paint damage caused by grease fires
- UV exposure
- Normal wear and tear
- Warping of the drip tray, EvenFlow Heat Shield, or heat baffle
- Grills not purchased from traeger.com or a Traeger authorized dealer
- Labour — Traeger supplies parts and instructions for you to fit yourself, not a service technician
How to file
Contact Traeger Customer Service with your model and proof of original purchase from traeger.com or a listed authorized dealer — a grill bought elsewhere is outside the warranty. Identify your model generation first, because that alone decides whether you have three, seven or ten years. Expect to be sent a replacement part and instructions to install it yourself rather than a service visit. If Traeger approves returning the original part, you pay that shipping. Traeger also reserves the right to inspect the grill at its own cost and to analyse usage data from a connected grill, so be accurate about how it has been used.
Traeger's claim page →Source: Traeger's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Traeger's own site before relying on them. Owed is not a law firm and this page is not legal advice.