Thule warranty & return policy — and how to actually claim it
Every line below is quoted from Thule's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
The Thule Guarantee covers Thule-branded products manufactured by Thule, for the original purchaser, for a period that varies by product line and is listed on the warranty page. Thule remedies defects in materials or workmanship by repairing within thirty days at no charge for parts or labour; if the defect cannot be remedied, Thule replaces the product, or the buyer may elect a refund of the purchase price or a credit toward a new Thule product in the same category. Claims start with the selling dealer, then Thule in writing. The buyer ships the product back with the original invoice or receipt and a detailed description of the defect, and Thule refunds the mailing cost on presentation of the receipts. Repair, replacement, refund or credit is the exclusive remedy.
In their own words
“Under the Thule Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule.”
Thule Guarantee
“Thule will remedy defects in materials or workmanship by making the necessary repairs within thirty days without charge for parts or labor. In addition, if it is not possible to remedy the defects, Thule will replace the product, the consumer may elect to receive a refund equal to the purchase price paid for the product, or, a credit to be used toward the purchase of a new Thule product in the same category.”
Thule Guarantee
“No warranty is given for defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by Thule.”
Thule Guarantee
“the purchaser will be responsible for mailing the product to Thule, with proof of purchase in the form of an original purchase invoice or receipt, and with a detailed description of the defect. The mailing costs will be refunded by Thule, upon presentation of the related mailing receipts.”
Thule Guarantee
What they exclude
- Normal wear and tear, scratches, accidents, modifications, or repairs not authorized by Thule
- Misuse, overloading, or failure to assemble, mount or use the product per Thule written instructions
- Any damage to non-Thule products used in conjunction with Thule products
- Damage to the purchaser property or other persons
- Lost profits, lost sales, and consequential, indirect, incidental, special, exemplary or punitive damages
- Warranty terminates if the owner fails to present the Term of Warranty when requesting repair
Source: Thule's published policy · verified 2026-09-09
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Thule's own site before relying on them. Owed is not a law firm and this page is not legal advice.