LG TVs warranty — the real coverage, and how to claim it
LG publishes a different warranty for each product line. Every line below is quoted from LG's own published terms for TVs and linked to the source.
Warranty
12 monthsstated window
LG covers its LCD, LED and OLED televisions for one year parts and one year labor from the date of original consumer purchase, repairing or replacing the set at LG's option. The warranty runs to the original purchaser only and is valid in the United States excluding U.S. Territories — note that this is narrower than LG's refrigerator warranty, which does include the Territories. Two exclusions decide most TV claims. Image burn-in is expressly not covered, which is the single most common OLED complaint. And dead pixels are effectively pre-disclaimed: LG states its displays contain hundreds of thousands of pixels, that a small number typically do not function normally, and that a set passing inspection is in compliance with specification. Replacement units and repair parts may be new or factory remanufactured and carry only the remaining portion of the original period, not a fresh year. Before calling, expect to be asked for model number, serial number and date of purchase — and in some cases for a credit card, as a deposit for advance shipment or against an unreturned loaner.
In their own words
“Your LG Electronics ("LG") LCD / LED / OLED Television ("unit") will be repaired or replaced, at LG’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period ("Warranty Period") listed below, effective from the date ("Date of Purchase") of original consumer purchase of the unit.”
LCD / LED / OLED Television Limited Warranty — coverage
“This warranty is good only to the original purchaser of the unit and effective only when used in the United States, excluding U.S. Territories.”
Limited Warranty — who and where
“LABOR: One (1) Year from the Date of Purchase.”
Warranty Period
“PARTS: One (1) Year from the Date of Purchase.”
Warranty Period
“Replacement Units and Repair Parts are warranted for the remaining portion of the original unit’s warranty period.”
Warranty Period — replacements
“image burn-in”
This limited warranty does not apply to
“Your LCD/LED/OLED television contains hundreds of thousands of individual pixels. LCD/LED/OLED displays typically contain a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacturer’s specifications, indicating that any pixel defects do not effect the operation or use of your display.”
Concerning Pixel Functionality
What they exclude
- Image burn-in
- Damage caused in shipping or transit
- Service required by improper installation, including incorrect or insufficient AC supply
- Installation or repair of antenna systems, cable converters, cable company equipment or other video-system components
- Set-up or adjustment of consumer controls, or damage caused by improper adjustments
- Damage caused by other system components
- Any unit modified or incorporated into another unit
- Replacement of remote control batteries
- Damage, failure, loss or injury from misuse, abuse, negligence, improper maintenance or storage, or acts of nature — including lightning strike, power surges, power outages and water damage
- Repair or replacement of warranted parts by anyone other than an LG authorized service center
- Units purchased or serviced outside the U.S.A., units with removed or defaced serial numbers, and units sold as is, where is
How to file
Consumers call LG at 1-800-243-0000 for repair or replacement instructions; commercial users call (888) 865-3026. Keep the dealer's dated bill of sale or delivery ticket — you must hand a copy to the service technician at the time of service. Service is provided through LG Electronics Alabama, the authorized US service center. If you are returning a unit to the Factory Service Center you must obtain a Return Authorization first, or you risk unnecessary charges; if you receive a replacement, ship the defective unit back in that replacement's carton and packaging.
LG's claim page →Source: LG's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on LG's own site before relying on them. Owed is not a law firm and this page is not legal advice.