Le Creuset Corkscrews and wine accessories warranty — the real coverage, and how to claim it
Le Creuset publishes a different warranty for each product line. Every line below is quoted from Le Creuset's own published terms for Corkscrews and wine accessories and linked to the source.
← All Le Creuset warranty terms
Warranty
120 monthsstated window
Le Creuset splits this line in two. Lever models and metal wine corkscrews and wine accessories are covered for ten years from the date of purchase against defects in materials and workmanship; non-metal corkscrews, non-metal wine accessories and glassware get five years. The warranty begins on the date of purchase by the original owner whether it was bought for themselves or received as a gift — so a gifted corkscrew is covered from the day the giver bought it, not from when you opened it. Excluded are normal wear and tear, maintenance, and the consequences of abuse or commercial use such as in a restaurant or bar. As with all Le Creuset lines, a defective product is replaced free of charge, or with a similar product or one of equivalent value if yours is out of production, and the same colour cannot be guaranteed.
In their own words
“Le Creuset lever models and metal wine corkscrews and wine accessories are covered for ten years from the date of purchase against defects in materials and workmanship.”
Corkscrews, Wine Accessories & Glassware — ten years
“Le Creuset non-metal wine corkscrews, non-metal wine accessories, and glassware are covered for five years from the date of purchase against defects in materials and workmanship.”
Corkscrews, Wine Accessories & Glassware — five years
“For all Corkscrews, Wine Accessories and Glassware the warranty begins on the date of purchase by the original owner, whether a self-purchase or received as a gift.”
Corkscrews, Wine Accessories & Glassware — when it begins
“Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production. Replacement with the same color cannot be guaranteed.”
For each warranty type
What they exclude
- Normal wear and tear
- Maintenance
- The consequences of abuse
- Commercial use, for example in a restaurant or bar
How to file
Submit a claim through the warranty page on lecreuset.com with the information requested, and allow up to a week for a response. Establish which half of the line your item falls in before you file — metal and lever models get ten years, non-metal and glassware five — because that determines whether you are still in the window at all.
Le Creuset's claim page →Source: Le Creuset's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Le Creuset's own site before relying on them. Owed is not a law firm and this page is not legal advice.