Kitchenaid warranty & return policy — and how to actually claim it
Every line below is quoted from Kitchenaid's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
12 monthsstated window
KitchenAid® Stand Mixers carry a one year full warranty from the date of purchase, and unusually it runs with the mixer rather than the buyer — the warranty extends to the purchaser and any succeeding owner in the 50 United States, the District of Columbia, Puerto Rico and Canada. If the mixer fails in that first year you choose the remedy: Hassle-Free Replacement, where KitchenAid delivers an identical or comparable mixer to your door free of charge and supplies a prepaid shipping label to send the original back, or replacement parts and repair labor at an Authorized KitchenAid Service Center. Proof of purchase is required to initiate the claim, and the claim starts with a phone call to the Customer eXperience Center at 1-800-541-6390. Note that KitchenAid will not pay shipping or handling to get the mixer to a service center — the free shipping applies to the replacement route.
In their own words
“This warranty extends to the purchaser and any succeeding owner for Stand Mixers operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.”
KitchenAid Stand Mixer Warranty — who is covered
“Length of Warranty: One Year Full Warranty from date of purchase.”
Length of Warranty
“The replacement parts and repair labor costs to correct defects in materials and workmanship. Service must be provided by an Authorized KitchenAid Service Center.”
KitchenAid Will Pay for Your Choice of
“if your Stand Mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your original Stand Mixer returned to us.”
Hassle-Free Replacement Warranty — 50 United States, District of Columbia, and Puerto Rico
“Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim.”
Hassle-Free Replacement Warranty — proof of purchase
“When you receive your replacement Stand Mixer, use the carton, packing materials, and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid.”
Hassle-Free Replacement Warranty — returning the original
“Any shipping or handling costs to deliver your Stand Mixer to an Authorized Service Center.”
KitchenAid Will Not Pay for
What they exclude
- Repairs when your Stand Mixer is used in other than normal single family home use
- Damage resulting from accident, alteration, misuse or abuse
- Any shipping or handling costs to deliver your Stand Mixer to an Authorized Service Center
- Replacement parts or repair labor costs for Stand Mixer attachments operated outside the 50 United States, District of Columbia, Puerto Rico, and Canada
- Implied warranties, including merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law
- KitchenAid does not assume any responsibility for incidental or consequential damages
How to file
Call the KitchenAid Customer eXperience Center toll-free at 1-800-541-6390 (Canada: 1-800-807-6777), Monday through Friday, with your original sales receipt in hand — proof of purchase is required to open the claim. Give the consultant your full shipping address (no P.O. boxes). A replacement mixer arrives first; you then reuse its carton, packing materials and prepaid shipping label to send the original back.
Kitchenaid's claim page →Source: Kitchenaid's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on Kitchenaid's own site before relying on them. Owed is not a law firm and this page is not legal advice.