iRobot warranty & return policy — and how to actually claim it
Every line below is quoted from iRobot's own published policy and linked to the source. If something you bought is covered, Owed's agent can draft and send the claim for you.
Warranty
12 monthsstated window
iRobot warrants Roomba, Braava and its handheld vacuums against defects in materials and workmanship for one year from the date of purchase — or the date of delivery if later, and if delivery cannot be verified the clock starts two weeks after purchase. The current version of this warranty includes the robot battery, which older iRobot terms carved out at six months. Registration is optional and does not affect your rights. iRobot chooses the remedy: repair, or exchange for a product built from new or serviceable used parts. Two clauses decide most disputes — the warranty only covers units bought from iRobot or an authorized seller, and accessories and consumables (filters, brushes, dirt disposal bags, cleaning pads, cleaning solutions) are excluded outright. Parts repaired or replaced under the warranty are covered for the remainder of the original period or ninety days, whichever is longer. If iRobot decides your unit is not covered, it reserves the right to charge a handling fee, so establish the defect clearly before shipping anything.
In their own words
“iRobot Corporation (‘iRobot’, ‘we’, ‘our’, ‘us’) warrants, subject to the exclusions and limitations set out below, this Product (including the robot battery, if applicable, and collectively referred to as the “Product”) for the period of one (1) year from the date of purchase, or the date of delivery if that is not the same as the date of purchase, (the ‘Warranty Period’).”
Overview
“If the delivery date cannot be verified, then then the Warranty Period shall begin 2 weeks after the date of purchase.”
Overview — when the clock starts
“The Product is warranted against defects in materials and workmanship when purchased directly from iRobot or an iRobot authorized seller/ dealer/reseller.”
Overview — what is warranted
“Failure to register your Product will not diminish your warranty rights.”
Overview — registration
“Upon contacting us or your authorized service company/distributor, please have the serial number of your Product ready and the original proof of purchase and/or proof of delivery from an authorized seller/dealer/reseller, showing the date of purchase/delivery and full details of the Product.”
Making a Claim Under the Limited Warranty
“Any claim under this Limited Warranty is subject to you notifying us (or our authorized service company/distributor) of the alleged defect within a reasonable time of it coming to your attention and, in any case, by no later than the expiry of the Warranty Period.”
Making a Claim — notice deadline
“part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.”
Remedy — repaired parts
“If the Product is found not to be covered by this Limited Warranty, we (and our authorized service companies/distributors) reserve the right to charge a handling fee.”
Remedy — handling fee
“This Limited Warranty does not apply to accessories or other consumable items, such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions.”
What is not covered?
What they exclude
- Normal wear and tear, including wear and tear of batteries
- Defects caused by rough or inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature
- Batteries that have been short-circuited, have broken seals or show evidence of tampering, or have been used in equipment other than specified
- Non-compliance with the Product instructions; willful or deliberate damage, neglect or negligence
- Use of spare parts, unauthorized cleaning solution or other replacement items not provided or recommended by iRobot
- Any alteration or modification carried out by you or an unauthorized third party
- Failure to adequately package the Product for transportation
- Interruptions in electric power, ISP service or wireless networks, and weak or inconsistent wireless signal in your home
- Products purchased from unauthorized sellers, dealers or resellers
- Accessories and consumables such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions
- Any Product whose serial number has been removed, erased, defaced, altered or is illegible
How to file
Contact iRobot Customer Care or your local authorized service company or distributor (listed at global.irobot.com) with your Product serial number and the original proof of purchase or proof of delivery from an authorized seller, showing the date and full product details. Notify iRobot within a reasonable time of noticing the defect and, in every case, before the Warranty Period expires — a claim raised after expiry is out even if the fault began earlier.
iRobot's claim page →Source: iRobot's published policy · verified 2026-08-03
If they say no
A first refusal is not the end — most claims that get paid are the ones that got answered a second time. The ladder that works:
- Reply in the same thread quoting the exact policy line above, with your order number and the date. Ask for a supervisor or a formal complaint reference.
- Escalate to an executive contact if support stalls — a specific, documented request outperforms an angry one.
- Use your payment rail: a card chargeback for "not as described" or "item not received" (typically within 60 days of the statement under the US Fair Credit Billing Act, and up to 120 days under card-network rules — confirm the exact window with your issuer), or a PayPal dispute.
- For lost or damaged shipments, file a claim with the carrier directly.
- Escalate externally: the selling platform's guarantee, BBB, your state attorney general, or the FTC. Small claims is the last resort.
Owed reads your receipts, tracks every warranty clock, drafts the claim citing the terms above, and follows up until you're paid. Free to start.
Policies change. We re-verify these terms regularly and show the date each was checked, but always confirm current terms on iRobot's own site before relying on them. Owed is not a law firm and this page is not legal advice.