Whirlpool 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Whirlpool 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
12 个月官方期限
Whirlpool covers factory-specified parts and labor for one year from the date of original purchase, to correct defects in materials or workmanship that existed when the appliance was purchased. Your remedy is repair — the document says so in capitals — though Whirlpool may replace the product at its sole discretion, in which case the replacement inherits only the remainder of the original term rather than a fresh year. French Door Bottom Mount and Side by Side refrigerators get an extra layer: years two through five cover parts and labor on the sealed refrigeration system, including compressor, evaporator, condenser, dryer and connecting tubing, for non-cosmetic defects that prevent the appliance from functioning. One clause is worth more than it looks: Whirlpool limits implied warranties to ten years rather than the one year most manufacturers write, which leaves a longer runway for a state-law claim after the express warranty lapses. Cosmetic damage has a hard 30-day reporting deadline from date of purchase.
官方原文
“YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.”
What Is Covered
“Whirlpool brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product.”
What Is Covered — one year
“In the event of product replacement, your appliance will be warranted for remaining term of the original unit’s warranty period.”
What Is Covered — replacements
“Whirlpool will pay for factory-specified replacement parts and labor for the component parts listed below to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased:”
What Is Covered — years two through five
“Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer, and connecting tubing)”
What Is Covered — sealed system
“All warranty service is provided exclusively by our authorized Whirlpool Service Providers.”
How to Make a Claim
“Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law.”
Disclaimer of Implied Warranties
引文按公司发布时的原文语言显示。
不涵盖的情况
- Commercial, non-residential or multiple family use, or use inconsistent with the product instructions and manuals
- In-home instruction on how to use your product
- Repair to correct improper maintenance, installation not in accordance with instructions or electrical or plumbing codes, or repair of household electrical or plumbing systems
- Consumable parts such as light bulbs, batteries, air or water filters and preservation solutions
- Defects or damage from accident, misuse, abuse, alteration, fire, floods, acts of God, improper installation, or use with non-genuine Whirlpool parts or accessories
- Damage or defects caused by unauthorized service, alteration or modification
- Cosmetic damage such as scratches, dents and chips, unless it results from defects in materials and workmanship and is reported to Whirlpool within 30 days from date of purchase
- Discoloration, rust or oxidation from caustic or corrosive environments — high salt, high moisture or humidity, chemical exposure
- Product pick-up or delivery; countertop microwaves must be shipped to a Whirlpool designated service company at the consumer''s expense
- Travel or transportation expenses in remote locations with no authorized servicer
- Repair, removal or reinstallation of inaccessible appliances or built-in fixtures that interfere with servicing
- Appliances whose factory model or serial numbers were removed, altered or are not easily determined
- Gas conversion or reversal of appliance doors
- Incidental or consequential damages such as loss of food or medicine
如何申请
All warranty service goes exclusively through authorized Whirlpool Service Providers — arranging your own repair forfeits coverage. Call the Whirlpool Customer eXperience Center at 1-866-698-2538 in the U.S. or 1-800-807-6777 in Canada. Have your name and address, model and serial number, a clear detailed description of the problem, and proof of purchase including the dealer or retailer name and address. Proof of purchase is required. Note this is in-home repair: Whirlpool will not pay for product pick-up or delivery, and countertop microwaves must be packaged and shipped to a designated service company at your own expense.
Whirlpool 的申请页面 →来源：Whirlpool 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Whirlpool 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。