SamsungRefrigerators保修：真实保障范围与索赔方法
Samsung为每个产品线公布不同的保修条款。下面每一条都逐字引自Samsung公布的Refrigerators条款，并附有原始出处链接。
保修
12 个月官方期限
Samsung publishes a separate limited warranty per product category rather than one brand-wide document; the terms quoted here are Samsung's USA refrigerator warranty. The tiers matter more than the headline year: one year parts and labor on the refrigerator, two years parts and labor on the ice maker, five years parts and labor on the sealed refrigeration system (compressor, evaporator, condenser, drier and connecting tubing), and ten years parts with five years labor on the digital inverter compressor. So an ice maker failing in month eighteen is still covered even though the fridge itself is out of warranty — a distinction that decides a lot of denied claims. Samsung provides in-home service at no charge within the contiguous United States where an authorized servicer covers your area; where one does not, you may owe a trip charge or have to bring the unit in. Samsung chooses the remedy — repair, replacement, or refund of the purchase price — and may use new or reconditioned parts. Replacements carry the remainder of the original warranty or ninety days, whichever is longer. Coverage runs to the original consumer purchaser with proof of purchase, and the original dated bill of sale must be produced on request. A separate addendum extended some specific models purchased between October 1, 2022 and September 30, 2023 to two years parts and labor.
官方原文
“This SAMSUNG brand product, as supplied and distributed by Samsung Electronics America, Inc. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:”
Limited Warranty (U.S.A.) — coverage
“Five (5) Years Parts and Labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)”
Limited Warranty — sealed system
“Ten (10) Years Parts and Five (5) Years Labor on Digital Inverter Compressor”
Limited Warranty — compressor
“Warranty service can only be performed by a SAMSUNG authorized service center.”
Limited Warranty — authorized service only
“The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.”
Limited Warranty — proof of purchase
“SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area.”
Limited Warranty — in-home service
“During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG.”
Limited Warranty — remedy
“Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer.”
Limited Warranty — replacements
引文按公司发布时的原文语言显示。
不涵盖的情况
- Damage that occurs in shipment, delivery or installation, and uses for which the product was not intended
- Damage caused by unauthorized modification or alteration of the product
- Products whose original factory serial numbers have been removed, defaced, changed or cannot be readily determined
- Cosmetic damage including scratches, dents, chips and other damage to the product''s finishes
- Damage caused by abuse, misuse, pest infestations, accident, fire, floods or other acts of nature
- Damage caused by equipment, utilities, services, parts, supplies, accessories, installations, repairs, external wiring or connectors not supplied or authorized by Samsung
- Damage caused by incorrect electrical line current, voltage, fluctuations and surges
- Damage caused by failure to operate and maintain the product according to instructions
- In-home instruction on how to use your product, and visits to explain product functions, maintenance or installation
- Service to correct installation not in accordance with electrical or plumbing codes, or correction of household wiring, fuses or water inlet hoses
- Commercial use — the warranty covers normal household, noncommercial use only
如何申请
Contact Samsung at 1-800-SAMSUNG (726-7864) or samsung.com/us/support for problem determination before anything else — warranty service can only be performed by a Samsung authorized service center, so a repair you arrange yourself will not be covered and may void coverage. Have the original dated bill of sale ready. For in-home service, the product must be unobstructed and accessible to the service agent. Note that a visit purely to explain how the product works, or to correct an installation that did not meet electrical or plumbing codes, is not covered and you will be billed.
Samsung 的申请页面 →来源：Samsung 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Samsung 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。