Nike 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Nike 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
24 个月官方期限
Nike will inspect any shoe or piece of gear that develops a material or workmanship flaw within two years of the manufacture date, and if it finds a defect, it makes it right. The detail almost everyone gets wrong: the clock runs from the manufacture date printed on the item's tag, not from the day you bought it — so a shoe that sat in a warehouse for eight months gives you sixteen months, not twenty-four. For Nike App and Nike.com purchases the first 60 days are a straight return for refund or exchange; past 60 days the route is an inspection instead. Nike judges the claim, and normal wear and tear, excessive wear, misuse and excessive dirt are explicitly not defects. Items bought from unauthorized retailers or resellers are not eligible for inspection at all. Some Nike products carry their own separate written guarantee on the label, hang tag or warranty card.
官方原文
“If you believe your item has developed a material or workmanship flaw within two years of the manufacture date on your item’s tag, you can send it to us for an inspection. If we find a defect, we’ll make it right.”
Do Nike Shoes Have a Warranty?
“Note that some Nike products have specific written guarantees and/or warranties. In that instance, details and return information will be included on the label, hang tag, or warranty card that was included with the item.”
Do Nike Shoes Have a Warranty? — separate guarantees
“Within 60 days of purchase date: You can return your items for a refund or exchange for an eligible item within 60 days.”
Purchase Type — Nike App and Nike.com
“More than 60 days past purchase date: If it’s within two years of the manufacture date on the product tag, or within one year of the purchase date for NikeSKIMS items, you can ship the item to us for an inspection.”
Purchase Type — Nike App and Nike.com
“We’ll inspect your item to confirm if there is a material or workmanship flaw. Note that the following are not considered a material or workmanship flaw and are not eligible:”
FAQs — What issues are not eligible?
引文按公司发布时的原文语言显示。
不涵盖的情况
- Normal wear and tear
- Excessive wear or misuse
- Excessive dirt
- Items with any product alteration
- Items purchased from unauthorized retailers or resellers
如何申请
Find the manufacture date on your item's tag first — that is the date the two years runs from. For Nike App and Nike.com purchases, contact Nike to arrange shipping the item in for inspection; for store purchases, take it to the Nike store or the Nike-authorized store where you bought it. Nike inspects, then decides. Because the standard is a material or workmanship flaw rather than dissatisfaction, describe what failed structurally — a separated sole, a split seam, a failed bond — not that the shoe wore out.
Nike 的申请页面 →来源：Nike 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Nike 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。