LGTVs保修：真实保障范围与索赔方法
LG为每个产品线公布不同的保修条款。下面每一条都逐字引自LG公布的TVs条款，并附有原始出处链接。
保修
12 个月官方期限
LG covers its LCD, LED and OLED televisions for one year parts and one year labor from the date of original consumer purchase, repairing or replacing the set at LG's option. The warranty runs to the original purchaser only and is valid in the United States excluding U.S. Territories — note that this is narrower than LG's refrigerator warranty, which does include the Territories. Two exclusions decide most TV claims. Image burn-in is expressly not covered, which is the single most common OLED complaint. And dead pixels are effectively pre-disclaimed: LG states its displays contain hundreds of thousands of pixels, that a small number typically do not function normally, and that a set passing inspection is in compliance with specification. Replacement units and repair parts may be new or factory remanufactured and carry only the remaining portion of the original period, not a fresh year. Before calling, expect to be asked for model number, serial number and date of purchase — and in some cases for a credit card, as a deposit for advance shipment or against an unreturned loaner.
官方原文
“Your LG Electronics ("LG") LCD / LED / OLED Television ("unit") will be repaired or replaced, at LG’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period ("Warranty Period") listed below, effective from the date ("Date of Purchase") of original consumer purchase of the unit.”
LCD / LED / OLED Television Limited Warranty — coverage
“This warranty is good only to the original purchaser of the unit and effective only when used in the United States, excluding U.S. Territories.”
Limited Warranty — who and where
“LABOR: One (1) Year from the Date of Purchase.”
Warranty Period
“PARTS: One (1) Year from the Date of Purchase.”
Warranty Period
“Replacement Units and Repair Parts are warranted for the remaining portion of the original unit’s warranty period.”
Warranty Period — replacements
“image burn-in”
This limited warranty does not apply to
“Your LCD/LED/OLED television contains hundreds of thousands of individual pixels. LCD/LED/OLED displays typically contain a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacturer’s specifications, indicating that any pixel defects do not effect the operation or use of your display.”
Concerning Pixel Functionality
引文按公司发布时的原文语言显示。
不涵盖的情况
- Image burn-in
- Damage caused in shipping or transit
- Service required by improper installation, including incorrect or insufficient AC supply
- Installation or repair of antenna systems, cable converters, cable company equipment or other video-system components
- Set-up or adjustment of consumer controls, or damage caused by improper adjustments
- Damage caused by other system components
- Any unit modified or incorporated into another unit
- Replacement of remote control batteries
- Damage, failure, loss or injury from misuse, abuse, negligence, improper maintenance or storage, or acts of nature — including lightning strike, power surges, power outages and water damage
- Repair or replacement of warranted parts by anyone other than an LG authorized service center
- Units purchased or serviced outside the U.S.A., units with removed or defaced serial numbers, and units sold as is, where is
如何申请
Consumers call LG at 1-800-243-0000 for repair or replacement instructions; commercial users call (888) 865-3026. Keep the dealer's dated bill of sale or delivery ticket — you must hand a copy to the service technician at the time of service. Service is provided through LG Electronics Alabama, the authorized US service center. If you are returning a unit to the Factory Service Center you must obtain a Return Authorization first, or you risk unnecessary charges; if you receive a replacement, ship the defective unit back in that replacement's carton and packaging.
LG 的申请页面 →来源：LG 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 LG 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。