LGRefrigerators保修：真实保障范围与索赔方法
LG为每个产品线公布不同的保修条款。下面每一条都逐字引自LG公布的Refrigerators条款，并附有原始出处链接。
保修
12 个月官方期限
LG publishes a separate limited warranty for each product category rather than one brand-wide document; the terms quoted here are LG's USA refrigerator warranty, the category people search hardest. Coverage is one year parts and labor on the refrigerator itself, five years parts and labor on the sealed system (condenser, dryer, connecting tube and evaporator) and five years parts and labor on the compressor — extended for linear and inverter compressors to parts only in years six through ten, with you paying labor. Coverage runs to the original retail purchaser only. Two clauses decide real claims: proof of original retail purchase specifying model and date is required, and without it LG dates your warranty from ninety days after the manufacture date, which can quietly cost you months. Replacement products and parts carry the remainder of the original period or ninety days, whichever is greater, and may be reconditioned or refurbished. The warranty also contains a binding arbitration clause with a class action waiver — but you can opt out within 30 days of purchase by emailing optout@lge.com or calling, and opting out does not reduce your warranty coverage at all.
官方原文
“Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.”
Limited Warranty — coverage
“This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S. Territories.”
Limited Warranty — who is covered
“Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.”
Limited Warranty — proof of purchase
“Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.”
Limited Warranty — start date without proof
“Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.”
Limited Warranty — replacements
“Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.”
Limited Warranty — replacements
“THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS ("LG") TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT.”
Arbitration Notice
“Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.”
Opt Out
引文按公司发布时的原文语言显示。
不涵盖的情况
- Service trips to deliver, pick up, install, teach operation, correct wiring, or correct unauthorized repairs
- Damage from power failures, interrupted or inadequate electrical service, or incorrect current, voltage or plumbing codes
- Damage from leaky, broken or frozen water pipes, restricted drain lines, or inadequate water or air supply
- Damage from accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or other causes beyond LG''s control
- Damage from unauthorized modification, use for other than the intended purpose, or improper installation
- Cosmetic transit damage — scratches, dents, chips and finish damage — unless reported within one week of delivery
- Display, open box, discounted, refurbished or As Is products, and products whose serial numbers were removed or altered
- Commercial or industrial use, or use in offices, recreational facilities or vehicles
- Costs of removal and reinstallation for repairs, and removal or reinstallation where the unit is in an inaccessible location
- Light bulbs, filters and any consumable parts; shelves, door bins, drawers, handles and accessories except covered internal parts
- Damage from unauthorized parts, accessories such as water filters, or cleaning products not authorized by LG
如何申请
Call LG at 1-800-243-0000 and select the appropriate menu option, or start from lg.com support; LG also accepts mail at LG Electronics Customer Service, P.O. Box 240007, Huntsville, AL 35813, ATTN: CIC. Have proof of original retail purchase showing the model and date — without it your coverage is backdated to ninety days after manufacture. If you intend to dispute a denial, note that LG requires 30 days written notice to its Englewood Cliffs legal department before you can start arbitration.
LG 的申请页面 →来源：LG 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 LG 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。