iRobot 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 iRobot 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
12 个月官方期限
iRobot warrants Roomba, Braava and its handheld vacuums against defects in materials and workmanship for one year from the date of purchase — or the date of delivery if later, and if delivery cannot be verified the clock starts two weeks after purchase. The current version of this warranty includes the robot battery, which older iRobot terms carved out at six months. Registration is optional and does not affect your rights. iRobot chooses the remedy: repair, or exchange for a product built from new or serviceable used parts. Two clauses decide most disputes — the warranty only covers units bought from iRobot or an authorized seller, and accessories and consumables (filters, brushes, dirt disposal bags, cleaning pads, cleaning solutions) are excluded outright. Parts repaired or replaced under the warranty are covered for the remainder of the original period or ninety days, whichever is longer. If iRobot decides your unit is not covered, it reserves the right to charge a handling fee, so establish the defect clearly before shipping anything.
官方原文
“iRobot Corporation (‘iRobot’, ‘we’, ‘our’, ‘us’) warrants, subject to the exclusions and limitations set out below, this Product (including the robot battery, if applicable, and collectively referred to as the “Product”) for the period of one (1) year from the date of purchase, or the date of delivery if that is not the same as the date of purchase, (the ‘Warranty Period’).”
Overview
“If the delivery date cannot be verified, then then the Warranty Period shall begin 2 weeks after the date of purchase.”
Overview — when the clock starts
“The Product is warranted against defects in materials and workmanship when purchased directly from iRobot or an iRobot authorized seller/ dealer/reseller.”
Overview — what is warranted
“Failure to register your Product will not diminish your warranty rights.”
Overview — registration
“Upon contacting us or your authorized service company/distributor, please have the serial number of your Product ready and the original proof of purchase and/or proof of delivery from an authorized seller/dealer/reseller, showing the date of purchase/delivery and full details of the Product.”
Making a Claim Under the Limited Warranty
“Any claim under this Limited Warranty is subject to you notifying us (or our authorized service company/distributor) of the alleged defect within a reasonable time of it coming to your attention and, in any case, by no later than the expiry of the Warranty Period.”
Making a Claim — notice deadline
“part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.”
Remedy — repaired parts
“If the Product is found not to be covered by this Limited Warranty, we (and our authorized service companies/distributors) reserve the right to charge a handling fee.”
Remedy — handling fee
“This Limited Warranty does not apply to accessories or other consumable items, such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions.”
What is not covered?
引文按公司发布时的原文语言显示。
不涵盖的情况
- Normal wear and tear, including wear and tear of batteries
- Defects caused by rough or inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature
- Batteries that have been short-circuited, have broken seals or show evidence of tampering, or have been used in equipment other than specified
- Non-compliance with the Product instructions; willful or deliberate damage, neglect or negligence
- Use of spare parts, unauthorized cleaning solution or other replacement items not provided or recommended by iRobot
- Any alteration or modification carried out by you or an unauthorized third party
- Failure to adequately package the Product for transportation
- Interruptions in electric power, ISP service or wireless networks, and weak or inconsistent wireless signal in your home
- Products purchased from unauthorized sellers, dealers or resellers
- Accessories and consumables such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions
- Any Product whose serial number has been removed, erased, defaced, altered or is illegible
如何申请
Contact iRobot Customer Care or your local authorized service company or distributor (listed at global.irobot.com) with your Product serial number and the original proof of purchase or proof of delivery from an authorized seller, showing the date and full product details. Notify iRobot within a reasonable time of noticing the defect and, in every case, before the Warranty Period expires — a claim raised after expiry is out even if the fault began earlier.
iRobot 的申请页面 →来源：iRobot 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 iRobot 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。