Instant Pot 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Instant Pot 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
12 个月官方期限
Instant Pot Brands gives a one-year limited warranty running from the purchase date or the delivery date, whichever is later, on appliances bought from authorized retailers. It covers the original owner only and is not transferable, so a hand-me-down or resale Instant Pot has no coverage. Provided you used the appliance according to the use and care instructions, Instant Pot Brands will at its sole discretion either repair defects in materials or workmanship or replace the appliance — you do not get to choose. If they replace it, the new appliance carries twelve months from the date you receive it rather than a fresh full term tied to the original purchase. Registration is optional and does not reduce your rights, but proof of the original purchase date is mandatory, and Instant Pot Brands may require you to send the appliance back. Liability is capped at the purchase price of a comparable replacement. This version took effect April 1, 2026.
官方原文
“This One (1) Year Limited Warranty applies to purchases made one year from the purchase date or delivery date, whichever is later, from authorized retailers of Instant Pot Brands by the original appliance owner and is not transferable.”
Instant Pot® Warranty — who and what is covered
“Proof of original purchase date and, if requested by Instant Pot Brands, return of your appliance, is required to obtain service under this Limited Warranty.”
Instant Pot® Warranty — proof of purchase
“Provided the appliance was used in accordance with the use & care instructions, Instant Pot Brands will, in its sole and exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the appliance.”
Instant Pot® Warranty — remedy
“In the event that your appliance is replaced, the Limited Warranty on the replacement appliance will expire twelve (12) months from the date of receipt.”
Instant Pot® Warranty — replacement term
“Failure to register your product will not reduce your warranty rights.”
Instant Pot® Warranty — registration
“The liability of Instant Pot Brands, if any, for any allegedly defective appliance or part will not exceed the purchase price of a comparable replacement appliance.”
Instant Pot® Warranty — liability cap
引文按公司发布时的原文语言显示。
不涵盖的情况
- Products purchased, used, or operated outside of the United States and Canada
- Products that have been modified or attempted to be modified
- Damage resulting from accident, alteration, misuse, abuse, neglect, unreasonable use, or use contrary to the operating instructions
- Normal wear and tear, commercial use, improper assembly, disassembly, or failure to provide reasonable and necessary maintenance
- Fire, flood, acts of God, or repair by anyone unless directed by an Instant Pot Brands representative
- Use of unauthorized parts and accessories
- Incidental and consequential damages
- The cost of repair or replacement under these excluded circumstances
如何申请
Contact Instant Pot Brands consumer care with proof of the original purchase date; be ready to ship the appliance back if they ask for it. Registering at instantpot.com/pages/register is optional — it does not affect warranty rights, but it does put your model and serial number on file, which is what consumer care asks for first. The model number is on the back of the appliance and the serial number on the bottom.
Instant Pot 的申请页面 →来源：Instant Pot 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Instant Pot 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。