Dyson 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Dyson 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
24 个月官方期限
Dyson machines are warranted against original defects in materials and workmanship for two years (cordless vacuums, fans and heaters, purifiers, hair dryers, stylers, straighteners, audio) or five years (corded vacuums, hand dryers, lights), from the date of purchase or delivery, whichever is later, when used for normal domestic purposes. Refurbished machines carry 6 months or 1 year.
官方原文
“Your Dyson machine is covered by a warranty against original defects in materials and workmanship for two or five years, depending on the product and as set forth above, starting from the date of purchase or date of delivery (whichever is later), provided it is used for normal domestic purposes in accordance with the Dyson User manual.”
What is covered
“Please retain your proof of purchase and proof of delivery. If you do not have your proof of purchase or delivery, your warranty will start 90 days after the date of manufacture, according to Dyson’s records.”
What is covered — proof of purchase
“this warranty applies only to machines that were purchased from Dyson or a Dyson authorized seller in the United States, unless otherwise prohibited by law.”
What is covered — authorized sellers
“Before a service can take place, the terms of the limited warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase and/or delivery.”
Warranty service
引文按公司发布时的原文语言显示。
不涵盖的情况
- Accidental damage, negligent use or care, misuse, neglect, or handling not in accordance with the Dyson User manual
- Use other than normal domestic purposes, e.g. commercial or rental use
- Use of parts not in accordance with the Dyson User manual, or accessories not produced or recommended by Dyson
- Faulty installation (except where installed by Dyson)
- Blockages, or clearing blockages and washing filters
- Normal wear and tear, including the clear bin, filter, brush bar and power cord
- Use on rubble, ash, plaster, drywall, liquids or wet surfaces
- Reduction in battery discharge time due to battery age or use
- Machines purchased from unauthorized sellers, including unauthorized internet sites
- Counterfeit machines, which Dyson is not obligated to service
如何申请
Contact the Dyson Helpline (1-866-693-9766) with your model name/number, serial number, and the date and place of purchase or delivery. All work is carried out by Dyson or its authorized agents.
Dyson 的申请页面 →来源：Dyson 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Dyson 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。