Bose 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Bose 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
12 个月官方期限
Bose warrants against defects in materials and workmanship for one year from the date of retail purchase, and five years for passive, non-powered loudspeakers. Two conditions decide most claims. First, the product must have been bought directly from Bose or a Bose authorized reseller — a grey-market or unauthorized-marketplace unit is outside the warranty entirely. Second, coverage runs to the original end-use purchaser or to the person who received the product as a gift, and to nobody else; buy a Bose secondhand and you have no warranty. Bose chooses the remedy: repair with new or refurbished parts, replacement with an equivalent new or refurbished product, or a partial or full refund of the original purchase price in exchange for returning the product. Normal wear and tear is expressly not covered, which for headphones is the common failure mode — worn earpads, a frayed cable, a battery losing capacity — so frame a claim around a defect, not degradation. Unauthorized repair, modification or customization voids the warranty outright.
官方原文
“Bose Corporation (“Bose”) warrants your product against defects in materials and workmanship when purchased directly from Bose or a Bose authorized reseller.”
Bose Limited Warranty — coverage
“This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.”
Bose Limited Warranty — who is covered
“The warranty is valid from the date of retail purchase for a period of 1 year and a period of 5 years for passive, non-powered loudspeakers.”
Bose Limited Warranty — term
“In the case of a covered warranty defect, Bose will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.”
Bose Limited Warranty — remedy
“This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair, modification or customization of your product voids this warranty.”
Bose Limited Warranty — exclusions
引文按公司发布时的原文语言显示。
不涵盖的情况
- Defects or damage from improper use or maintenance
- Normal wear and tear
- Commercial use
- Accident or external causes
- Unauthorized repair, modification or customization — these void the warranty
- Products not purchased directly from Bose or a Bose authorized reseller
- Any owner other than the original end-use purchaser or a gift recipient — the warranty is not transferable
如何申请
Contact Bose through the country contact page at worldwide.bose.com/contact. Bose may require proof of purchase details including a receipt or sales invoice before providing service, and because the warranty only covers purchases from Bose or an authorized reseller, that receipt is doing double duty — proving both the date and the channel. Do not attempt a repair or modification first; unauthorized repair voids the warranty.
Bose 的申请页面 →来源：Bose 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Bose 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。