Apple 保修与退货政策——以及如何真正申请成功
以下每一条都逐字引自 Apple 官方公布的政策，并附来源链接。如果你买的东西在保障范围内，Owed 的助理可以替你起草并发送索赔。
保修
12 个月官方期限
Apple-branded hardware and the Apple-branded accessories in the original packaging are warranted against defects in materials and workmanship, when used normally per Apple's published guidelines, for one year from the date of original retail purchase.
官方原文
“warrants the Apple-branded iPhone, iPad, iPod, Apple TV, HomePod, or Apple Vision Pro hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser”
What is covered by this warranty?
“This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship”
What is not covered by this warranty?
“Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store (“Apple Retail”) or AASP, using the information provided below.”
How to obtain warranty service?
引文按公司发布时的原文语言显示。
不涵盖的情况
- Consumable parts such as batteries or protective coatings designed to diminish over time, unless the failure is due to a defect in materials or workmanship
- Cosmetic damage including scratches, dents and broken plastic on ports
- Damage caused by use with a third party component or product that does not meet the Apple Product's specifications
- Damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause
- Damage caused by service performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider
- Products modified to alter functionality without Apple's written permission
- Non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware
- Defects caused by normal wear and tear or normal aging of the product
如何申请
Review Apple's online help resources first, then contact an Apple representative, an Apple-owned retail store, or an Apple Authorized Service Provider (AASP), who will determine whether the product requires service.
Apple 的申请页面 →来源：Apple 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 Apple 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。