SHEIN 退货政策——真实期限，以及如何用好它
以下每一条都逐字引自 SHEIN 官方公布的退货政策，并附来源链接。如果他们拒绝了你本应享有的退货，Owed 的助理可以替你争取。
退货与退款
30 天官方期限
Most items may be returned within 30 days of delivery, in new and unworn condition with original tags attached. The first return per order ships free via Happy Returns or USPS drop-off; each additional return from the same order has a 7.99 USD fee deducted from the refund. Original shipping fees are not refundable. Faulty or damaged items can be reported to Customer Service within 90 days of the order date. Third-party seller items may have a different window — check the product page.
官方原文
“Most items sold on SHEIN.com may be returned within 30 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.”
Return Policy
“Return shipping is free on your first return of one or multiple returnable items for EVERY order within the Voluntary Return Window.”
Return Methods and Return Fees
“For the second and subsequent refunds from the same order, 7.99 USD shipping fee will be deducted from your refund for each return.”
Return Methods and Return Fees
“If you receive a faulty or damaged item, please contact Customer Service within 90 days from the order date. We will investigate the issue and provide a suitable solution, including a refund if applicable.”
Refunds
“Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and any other final sale items for which return is noted as not being supported on the product page.”
Non-Returnable Items
引文按公司发布时的原文语言显示。
不涵盖的情况
- Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products and clearance or final sale items
- Free gifts
- Customized items (order cancellation is also not supported for these)
- Clothing not returned in new, unworn, unwashed, undamaged and unaltered condition with original tags and hygiene sticker intact
- Shoes, bags and luggage without original branded boxes and all accessories
- Electronics not returned in new, unused, inactivated condition in original packaging
- Items damaged or missing parts due to customer misuse or tampering — return may be rejected or the refund reduced
- Original shipping fees are non-refundable
如何申请
Sign in and go to My Orders, open Order Details, click Return Item, choose the items and reason, then select a return method and refund method and submit.
SHEIN 的申请页面 →来源：SHEIN 官方政策 · 核实于 2026-08-03
如果他们拒绝
第一次被拒并不是终点——大多数最终获赔的索赔，都是第二次追问后才通过的。有效的升级路径：
- 在同一邮件会话中回复，逐字引用上面的政策条款，附上订单号和日期，并要求主管处理或提供正式投诉编号。
- 如果客服拖延，升级到高管联系人——具体、有据可依的请求比愤怒的投诉更有效。
- 动用支付渠道：以"与描述不符"或"未收到商品"为由申请信用卡拒付（根据美国《公平信用账单法》通常为账单日起 60 天内，按卡组织规则最长可至 120 天——具体期限请与发卡行确认），或发起 PayPal 争议。
- 包裹丢失或损坏时，直接向承运方提出理赔。
- 对外升级：销售平台的买家保障、BBB、所在州的总检察长办公室或 FTC。小额法庭是最后手段。
Owed 读取你的收据，盯住每一个保修期，引用上述条款起草索赔，并持续跟进直到你拿到钱。免费开始。
政策会变动。我们会定期重新核实这些条款并标注核实日期，但在依赖这些信息前，请务必到 SHEIN 官网确认最新条款。Owed 不是律师事务所，本页不构成法律意见。