Garantía y devoluciones de Whirlpool — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Whirlpool y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
Whirlpool covers factory-specified parts and labor for one year from the date of original purchase, to correct defects in materials or workmanship that existed when the appliance was purchased. Your remedy is repair — the document says so in capitals — though Whirlpool may replace the product at its sole discretion, in which case the replacement inherits only the remainder of the original term rather than a fresh year. French Door Bottom Mount and Side by Side refrigerators get an extra layer: years two through five cover parts and labor on the sealed refrigeration system, including compressor, evaporator, condenser, dryer and connecting tubing, for non-cosmetic defects that prevent the appliance from functioning. One clause is worth more than it looks: Whirlpool limits implied warranties to ten years rather than the one year most manufacturers write, which leaves a longer runway for a state-law claim after the express warranty lapses. Cosmetic damage has a hard 30-day reporting deadline from date of purchase.
En sus propias palabras
“YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.”
What Is Covered
“Whirlpool brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product.”
What Is Covered — one year
“In the event of product replacement, your appliance will be warranted for remaining term of the original unit’s warranty period.”
What Is Covered — replacements
“Whirlpool will pay for factory-specified replacement parts and labor for the component parts listed below to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased:”
What Is Covered — years two through five
“Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer, and connecting tubing)”
What Is Covered — sealed system
“All warranty service is provided exclusively by our authorized Whirlpool Service Providers.”
How to Make a Claim
“Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law.”
Disclaimer of Implied Warranties
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Commercial, non-residential or multiple family use, or use inconsistent with the product instructions and manuals
- In-home instruction on how to use your product
- Repair to correct improper maintenance, installation not in accordance with instructions or electrical or plumbing codes, or repair of household electrical or plumbing systems
- Consumable parts such as light bulbs, batteries, air or water filters and preservation solutions
- Defects or damage from accident, misuse, abuse, alteration, fire, floods, acts of God, improper installation, or use with non-genuine Whirlpool parts or accessories
- Damage or defects caused by unauthorized service, alteration or modification
- Cosmetic damage such as scratches, dents and chips, unless it results from defects in materials and workmanship and is reported to Whirlpool within 30 days from date of purchase
- Discoloration, rust or oxidation from caustic or corrosive environments — high salt, high moisture or humidity, chemical exposure
- Product pick-up or delivery; countertop microwaves must be shipped to a Whirlpool designated service company at the consumer''s expense
- Travel or transportation expenses in remote locations with no authorized servicer
- Repair, removal or reinstallation of inaccessible appliances or built-in fixtures that interfere with servicing
- Appliances whose factory model or serial numbers were removed, altered or are not easily determined
- Gas conversion or reversal of appliance doors
- Incidental or consequential damages such as loss of food or medicine
Cómo reclamar
All warranty service goes exclusively through authorized Whirlpool Service Providers — arranging your own repair forfeits coverage. Call the Whirlpool Customer eXperience Center at 1-866-698-2538 in the U.S. or 1-800-807-6777 in Canada. Have your name and address, model and serial number, a clear detailed description of the problem, and proof of purchase including the dealer or retailer name and address. Proof of purchase is required. Note this is in-home repair: Whirlpool will not pay for product pick-up or delivery, and countertop microwaves must be packaged and shipped to a designated service company at your own expense.
Página de reclamos de Whirlpool →Fuente: política publicada por Whirlpool · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Whirlpool antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.