Garantía y devoluciones de Traeger — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Traeger y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
36 mesesplazo indicado
Traeger's warranty length depends on which grill you own and when it was made, not on the brand. Grills built before October 2021 carry three years. Non-connected grills and the Westwood, Ironwood Gen 1, Timberline Gen 1 and Pro Gen 2 carry seven. Timberline and Ironwood models with touch screen displays, plus Woodridge models, carry ten. Griddles run three or five years depending on model, and accessories have their own separate warranty. The period runs from the date of original purchase from traeger.com or a Traeger authorized dealer. The remedy is the part people misread: Traeger's entire liability is replacement of the defective parts — and because the grills are designed to be modular, Traeger's obligation is to send you the part and instructions so you can fit it yourself. No technician is dispatched. Parts may be new or refurbished, supplied as available within ninety days, and if Traeger approves the original part for return you pay the postage to send it back. Four exclusions catch most denied claims: paint damage caused by grease fires, UV exposure, normal wear and tear, and warping of the drip tray, EvenFlow Heat Shield or heat baffle — all of which are common with heavy use.
En sus propias palabras
“Traeger Pellet Grills LLC warrants this barbecue grill against defects in material and workmanship under normal use and maintenance for a period of three (3) years from the date of original purchase.”
Traeger''s 3-Year Warranty
“THIS WARRANTY APPLIES TO TIMBERLINE AND IRONWOOD MODELS WITH TOUCH SCREEN DISPLAYS AS WELL AS WOODRIDGE MODELS”
Traeger''s 10-Year Limited Warranty — scope
“The warranty period starts from the date of original purchase from traeger.com or a Traeger authorized dealer.”
Traeger''s 10-Year Limited Warranty — when it starts
“Traeger may replace defective parts with new or refurbished parts, at Traeger’s sole discretion on an as available basis within ninety days.”
Traeger''s 10-Year Limited Warranty — remedy
“Without limiting the exclusions stated above, there is not warranty coverage for: (i) paint damage caused by grease fires, (ii) UV exposure, (iii) normal wear and tear; and (iv) warping of the drip tray, EvenFlowTM Heat Shield, or heat baffle.”
Traeger''s 10-Year Limited Warranty — exclusions
“Traeger grills are designed to be modular for simple repair by regular users. Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself.”
Traeger''s 10-Year Limited Warranty — self repair
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Paint damage caused by grease fires
- UV exposure
- Normal wear and tear
- Warping of the drip tray, EvenFlow Heat Shield, or heat baffle
- Grills not purchased from traeger.com or a Traeger authorized dealer
- Labour — Traeger supplies parts and instructions for you to fit yourself, not a service technician
Cómo reclamar
Contact Traeger Customer Service with your model and proof of original purchase from traeger.com or a listed authorized dealer — a grill bought elsewhere is outside the warranty. Identify your model generation first, because that alone decides whether you have three, seven or ten years. Expect to be sent a replacement part and instructions to install it yourself rather than a service visit. If Traeger approves returning the original part, you pay that shipping. Traeger also reserves the right to inspect the grill at its own cost and to analyse usage data from a connected grill, so be accurate about how it has been used.
Página de reclamos de Traeger →Fuente: política publicada por Traeger · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Traeger antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.