Garantía de Refrigerators de Samsung: la cobertura real y cómo reclamarla
Samsung publica una garantía distinta para cada línea de producto. Cada línea que aparece abajo está citada de los términos que Samsung publicó para Refrigerators, con enlace a la fuente.
← Todos los términos de garantía de Samsung
Garantía
12 mesesplazo indicado
Samsung publishes a separate limited warranty per product category rather than one brand-wide document; the terms quoted here are Samsung's USA refrigerator warranty. The tiers matter more than the headline year: one year parts and labor on the refrigerator, two years parts and labor on the ice maker, five years parts and labor on the sealed refrigeration system (compressor, evaporator, condenser, drier and connecting tubing), and ten years parts with five years labor on the digital inverter compressor. So an ice maker failing in month eighteen is still covered even though the fridge itself is out of warranty — a distinction that decides a lot of denied claims. Samsung provides in-home service at no charge within the contiguous United States where an authorized servicer covers your area; where one does not, you may owe a trip charge or have to bring the unit in. Samsung chooses the remedy — repair, replacement, or refund of the purchase price — and may use new or reconditioned parts. Replacements carry the remainder of the original warranty or ninety days, whichever is longer. Coverage runs to the original consumer purchaser with proof of purchase, and the original dated bill of sale must be produced on request. A separate addendum extended some specific models purchased between October 1, 2022 and September 30, 2023 to two years parts and labor.
En sus propias palabras
“This SAMSUNG brand product, as supplied and distributed by Samsung Electronics America, Inc. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:”
Limited Warranty (U.S.A.) — coverage
“Five (5) Years Parts and Labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)”
Limited Warranty — sealed system
“Ten (10) Years Parts and Five (5) Years Labor on Digital Inverter Compressor”
Limited Warranty — compressor
“Warranty service can only be performed by a SAMSUNG authorized service center.”
Limited Warranty — authorized service only
“The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.”
Limited Warranty — proof of purchase
“SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area.”
Limited Warranty — in-home service
“During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG.”
Limited Warranty — remedy
“Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer.”
Limited Warranty — replacements
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Damage that occurs in shipment, delivery or installation, and uses for which the product was not intended
- Damage caused by unauthorized modification or alteration of the product
- Products whose original factory serial numbers have been removed, defaced, changed or cannot be readily determined
- Cosmetic damage including scratches, dents, chips and other damage to the product''s finishes
- Damage caused by abuse, misuse, pest infestations, accident, fire, floods or other acts of nature
- Damage caused by equipment, utilities, services, parts, supplies, accessories, installations, repairs, external wiring or connectors not supplied or authorized by Samsung
- Damage caused by incorrect electrical line current, voltage, fluctuations and surges
- Damage caused by failure to operate and maintain the product according to instructions
- In-home instruction on how to use your product, and visits to explain product functions, maintenance or installation
- Service to correct installation not in accordance with electrical or plumbing codes, or correction of household wiring, fuses or water inlet hoses
- Commercial use — the warranty covers normal household, noncommercial use only
Cómo reclamar
Contact Samsung at 1-800-SAMSUNG (726-7864) or samsung.com/us/support for problem determination before anything else — warranty service can only be performed by a Samsung authorized service center, so a repair you arrange yourself will not be covered and may void coverage. Have the original dated bill of sale ready. For in-home service, the product must be unobstructed and accessible to the service agent. Note that a visit purely to explain how the product works, or to correct an installation that did not meet electrical or plumbing codes, is not covered and you will be billed.
Página de reclamos de Samsung →Fuente: política publicada por Samsung · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Samsung antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.