Garantía y devoluciones de Ninja — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Ninja y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
SharkNinja warrants Ninja units free from defects in material and workmanship under normal household use. The term is assigned per product rather than brand-wide — the published tiers are one, two, three, five and seven years, plus a separate two-year limited battery warranty — so the product detail page for your model tells you which applies; one year is the floor. Defective units and non-wearable parts are repaired or replaced at SharkNinja’s sole discretion. Two details worth knowing before you call: coverage is extended by the days SharkNinja holds your unit, and if you receive a replacement, coverage ends six months after you receive it or at the end of the original term, whichever is later. Coverage applies to the original owner and original product only and is not transferable, and a shipping and handling fee may apply to a replacement.
En sus propias palabras
“SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:”
One (1) Year Limited Warranty
“Warranty coverage applies to the original owner and to the original product only and is not transferable.”
One (1) Year Limited Warranty — scope
“The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.”
What is covered by this warranty?
“The warranty coverage will be extended by the number of days SharkNinja is in possession of the original unit as a result of a warranty claim. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.”
What is covered by this warranty?
“Normal wear and tear of wearable parts (such as foam filters, blades, brushrolls, removeable pots, racks, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty.”
What is not covered by this warranty?
“If a replacement is approved under warranty, a shipping and handling fee may apply for delivery of your replacement unit.”
How to get service
“SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of seven (7) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:”
Seven (7) Year Limited Warranty
“CALIFORNIA RESIDENTS ONLY: The Warranty period begins on the original date of delivery or pick-up.”
How state law applies
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Normal wear and tear of wearable parts (foam filters, blades, brushrolls, removable pots, racks, etc.) that require regular maintenance or replacement
- Any unit that has been tampered with or used for commercial purposes
- Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance, or mishandling in transit
- Consequential and incidental damages
- Defects caused by repair persons not authorized by SharkNinja, including damage during shipping, altering or repairing by an unauthorized repairer
- Products purchased, used, or operated outside North America
- Coverage is limited to the original owner and the original product — it is not transferable
Cómo reclamar
Contact SharkNinja support to submit a warranty claim — the team runs product care and troubleshooting first, then guides the repair or replacement. If a replacement is approved, a shipping and handling fee may apply for delivery of the replacement unit; check your Owner’s Guide for the amount that applies to your model.
Página de reclamos de Ninja →Fuente: política publicada por Ninja · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Ninja antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.