Garantía de Refrigerators de LG: la cobertura real y cómo reclamarla
LG publica una garantía distinta para cada línea de producto. Cada línea que aparece abajo está citada de los términos que LG publicó para Refrigerators, con enlace a la fuente.
← Todos los términos de garantía de LG
Garantía
12 mesesplazo indicado
LG publishes a separate limited warranty for each product category rather than one brand-wide document; the terms quoted here are LG's USA refrigerator warranty, the category people search hardest. Coverage is one year parts and labor on the refrigerator itself, five years parts and labor on the sealed system (condenser, dryer, connecting tube and evaporator) and five years parts and labor on the compressor — extended for linear and inverter compressors to parts only in years six through ten, with you paying labor. Coverage runs to the original retail purchaser only. Two clauses decide real claims: proof of original retail purchase specifying model and date is required, and without it LG dates your warranty from ninety days after the manufacture date, which can quietly cost you months. Replacement products and parts carry the remainder of the original period or ninety days, whichever is greater, and may be reconditioned or refurbished. The warranty also contains a binding arbitration clause with a class action waiver — but you can opt out within 30 days of purchase by emailing optout@lge.com or calling, and opting out does not reduce your warranty coverage at all.
En sus propias palabras
“Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.”
Limited Warranty — coverage
“This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S. Territories.”
Limited Warranty — who is covered
“Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.”
Limited Warranty — proof of purchase
“Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.”
Limited Warranty — start date without proof
“Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.”
Limited Warranty — replacements
“Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.”
Limited Warranty — replacements
“THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS ("LG") TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT.”
Arbitration Notice
“Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.”
Opt Out
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Service trips to deliver, pick up, install, teach operation, correct wiring, or correct unauthorized repairs
- Damage from power failures, interrupted or inadequate electrical service, or incorrect current, voltage or plumbing codes
- Damage from leaky, broken or frozen water pipes, restricted drain lines, or inadequate water or air supply
- Damage from accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or other causes beyond LG''s control
- Damage from unauthorized modification, use for other than the intended purpose, or improper installation
- Cosmetic transit damage — scratches, dents, chips and finish damage — unless reported within one week of delivery
- Display, open box, discounted, refurbished or As Is products, and products whose serial numbers were removed or altered
- Commercial or industrial use, or use in offices, recreational facilities or vehicles
- Costs of removal and reinstallation for repairs, and removal or reinstallation where the unit is in an inaccessible location
- Light bulbs, filters and any consumable parts; shelves, door bins, drawers, handles and accessories except covered internal parts
- Damage from unauthorized parts, accessories such as water filters, or cleaning products not authorized by LG
Cómo reclamar
Call LG at 1-800-243-0000 and select the appropriate menu option, or start from lg.com support; LG also accepts mail at LG Electronics Customer Service, P.O. Box 240007, Huntsville, AL 35813, ATTN: CIC. Have proof of original retail purchase showing the model and date — without it your coverage is backdated to ninety days after manufacture. If you intend to dispute a denial, note that LG requires 30 days written notice to its Englewood Cliffs legal department before you can start arbitration.
Página de reclamos de LG →Fuente: política publicada por LG · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de LG antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.