Garantía y devoluciones de Leatherman — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Leatherman y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
300 mesesplazo indicado
Leatherman backs its multitools for 25 years, and the clock is defined generously — it runs from the date the user receives the tool, not the date it was manufactured or sold, which matters for a tool that may have sat on a shelf. Leatherman Insiders get an extended 40-year warranty. Coverage is for the original or primary owner only and for personal use only, so a secondhand or resold tool is out. Defects due to material or manufacturing are repaired or replaced at Leatherman's sole discretion; defects due to abuse or unreasonable use will not be serviced and the tool is simply returned to you. The most common surprise is cosmetic: aesthetic aspects such as colour finishes, imprinting and laser marking are not covered at all, the repair process itself may affect appearance, and Leatherman prioritises function and safety over looks. It will not retain modifications or perform partial repairs — a repaired tool comes back at original functionality. Rust, oxidation and corrosion are excluded outright. If your tool is retired, a special edition or a limited run, expect an equivalent substitute rather than the same model back. When filing, you choose whether the tool is sentimental — if it is, Leatherman repairs or returns your original rather than swapping it.
En sus propias palabras
“Our tools are built to last, but if anything happens, your Leatherman is backed by our 25-year limited warranty.”
Warranty
“The Leatherman Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Leatherman products.”
Warranty Exceptions
“The warranty lasts for 25 years from the date the user receives the tool.”
Warranty Exceptions — term
“Rust, oxidation and/or other corrosion is not covered by this warranty.”
Warranty Exceptions — corrosion
“Repaired tools will be returned to their original functionality, Leatherman will not retain modifications or perform partial repairs.”
Warranty Exceptions — repairs
“Aesthetic aspects such as color finishes, imprinting, laser marking, etc. are not covered by this warranty. The process of repairing your tool may impact cosmetic appearance, Leatherman will prioritize proper function and safety during the repair process.”
Warranty Exceptions — cosmetics
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Abuse, alteration, theft, loss, or unauthorized and unreasonable use
- Anyone other than the original or primary owner
- Commercial accounts, or bulk purchases intended to resell repaired or refurbished tools
- Rust, oxidation and other corrosion
- Aesthetic aspects such as colour finishes, imprinting and laser marking — and the repair process itself may affect cosmetic appearance
- Modifications and partial repairs — repaired tools are returned to original functionality only
- Accessories and sheaths, except the Adapt Kit, Ratchet Driver and Premium Leather Sheath, which carry a separate 2-year limited warranty
- Leatherman apparel and soft goods
- Chipped or broken knife blades under the MagnaCut sharpening service
Cómo reclamar
Submit the online warranty form on Leatherman's site — one form per tool — then send the tool in. You will be asked to describe the problem, upload a photo of the whole tool, and say how it broke. The critical choice on the form is Sentimental versus Not Sentimental: pick Sentimental if you want your own tool back, because Not Sentimental authorises Leatherman to send a comparable refurbished replacement automatically with no further confirmation. Canadian residents use the separate Canadian warranty page; outside North America, contact your local distributor. Proof of purchase from an authorized dealer may be required.
Página de reclamos de Leatherman →Fuente: política publicada por Leatherman · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Leatherman antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.