Garantía y devoluciones de Kitchenaid — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Kitchenaid y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
KitchenAid® Stand Mixers carry a one year full warranty from the date of purchase, and unusually it runs with the mixer rather than the buyer — the warranty extends to the purchaser and any succeeding owner in the 50 United States, the District of Columbia, Puerto Rico and Canada. If the mixer fails in that first year you choose the remedy: Hassle-Free Replacement, where KitchenAid delivers an identical or comparable mixer to your door free of charge and supplies a prepaid shipping label to send the original back, or replacement parts and repair labor at an Authorized KitchenAid Service Center. Proof of purchase is required to initiate the claim, and the claim starts with a phone call to the Customer eXperience Center at 1-800-541-6390. Note that KitchenAid will not pay shipping or handling to get the mixer to a service center — the free shipping applies to the replacement route.
En sus propias palabras
“This warranty extends to the purchaser and any succeeding owner for Stand Mixers operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.”
KitchenAid Stand Mixer Warranty — who is covered
“Length of Warranty: One Year Full Warranty from date of purchase.”
Length of Warranty
“The replacement parts and repair labor costs to correct defects in materials and workmanship. Service must be provided by an Authorized KitchenAid Service Center.”
KitchenAid Will Pay for Your Choice of
“if your Stand Mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your original Stand Mixer returned to us.”
Hassle-Free Replacement Warranty — 50 United States, District of Columbia, and Puerto Rico
“Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim.”
Hassle-Free Replacement Warranty — proof of purchase
“When you receive your replacement Stand Mixer, use the carton, packing materials, and prepaid shipping label to pack up your original Stand Mixer and send it back to KitchenAid.”
Hassle-Free Replacement Warranty — returning the original
“Any shipping or handling costs to deliver your Stand Mixer to an Authorized Service Center.”
KitchenAid Will Not Pay for
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Repairs when your Stand Mixer is used in other than normal single family home use
- Damage resulting from accident, alteration, misuse or abuse
- Any shipping or handling costs to deliver your Stand Mixer to an Authorized Service Center
- Replacement parts or repair labor costs for Stand Mixer attachments operated outside the 50 United States, District of Columbia, Puerto Rico, and Canada
- Implied warranties, including merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law
- KitchenAid does not assume any responsibility for incidental or consequential damages
Cómo reclamar
Call the KitchenAid Customer eXperience Center toll-free at 1-800-541-6390 (Canada: 1-800-807-6777), Monday through Friday, with your original sales receipt in hand — proof of purchase is required to open the claim. Give the consultant your full shipping address (no P.O. boxes). A replacement mixer arrives first; you then reuse its carton, packing materials and prepaid shipping label to send the original back.
Página de reclamos de Kitchenaid →Fuente: política publicada por Kitchenaid · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Kitchenaid antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.