Garantía y devoluciones de Keurig — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Keurig y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
Keurig warrants a brewer free of defects in materials or workmanship under normal home use for one year from the date of purchase, repairing or replacing it at its option once you show proof of the purchase date. One term here is better than most of the category: if Keurig sends a replacement brewer, a new full one-year warranty applies to that replacement — it does not inherit the remainder of the original clock, and it does not reset to a shorter service period the way several competitors do. The replacement itself may be new or reconditioned. The clause that costs people claims is the pod rule: Keurig states that damage or malfunction resulting from non-Keurig pods and accessories may not be covered, or may trigger a service fee if the damage is determined to be caused by that use. Coverage applies only to brewers operated in the United States and Canada. Registration is recommended so your purchase information is on file, but the warranty turns on proof of purchase date.
En sus propias palabras
“Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase.”
Limited One Year Warranty
“Keurig will, at its option, repair or replace a defective brewer without charge upon its receipt of proof of the date of purchase.”
Limited One Year Warranty — remedy
“If a replacement brewer is sent, a new limited one year warranty will be applied to the replacement brewer.”
Limited One Year Warranty — replacements
“This warranty only applies to brewers operated in the United States and Canada.”
Limited One Year Warranty — where
“Nor does this warranty cover damages caused by use of non-Keurig® pods or accessories, services performed by anyone other than Keurig or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.”
What Is Not Covered
“Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain a Return Materials Authorization (RMA) number. Keurig® brewers returned without an RMA number will be returned to the sender without servicing.”
How Do You Obtain Warranty Service?
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Consequential or incidental damages such as property damage, and incidental costs and expenses resulting from any breach of the warranty, even if foreseeable
- Damage caused by use of non-Keurig pods or accessories — may not be covered, or may result in a service fee if determined to be the cause
- Services performed by anyone other than Keurig or its authorized service providers
- Use of parts other than genuine Keurig parts
- External causes such as abuse, misuse, inappropriate power supply, or acts of God
- Brewers operated outside the United States and Canada
- Implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed where state or provincial law allows
Cómo reclamar
Call Keurig Customer Service at 1.866.901.BREW (2739) before doing anything else and obtain a Return Materials Authorization number — brewers returned without an RMA number are sent back to the sender without being serviced. Have proof of the date of purchase ready, since that is what triggers coverage. If a third-party pod or accessory is involved anywhere in the history of the machine, expect that to be the first thing raised; be ready to describe the failure in terms that separate it from pod-related damage.
Página de reclamos de Keurig →Fuente: política publicada por Keurig · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Keurig antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.