Garantía y devoluciones de iRobot — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por iRobot y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
iRobot warrants Roomba, Braava and its handheld vacuums against defects in materials and workmanship for one year from the date of purchase — or the date of delivery if later, and if delivery cannot be verified the clock starts two weeks after purchase. The current version of this warranty includes the robot battery, which older iRobot terms carved out at six months. Registration is optional and does not affect your rights. iRobot chooses the remedy: repair, or exchange for a product built from new or serviceable used parts. Two clauses decide most disputes — the warranty only covers units bought from iRobot or an authorized seller, and accessories and consumables (filters, brushes, dirt disposal bags, cleaning pads, cleaning solutions) are excluded outright. Parts repaired or replaced under the warranty are covered for the remainder of the original period or ninety days, whichever is longer. If iRobot decides your unit is not covered, it reserves the right to charge a handling fee, so establish the defect clearly before shipping anything.
En sus propias palabras
“iRobot Corporation (‘iRobot’, ‘we’, ‘our’, ‘us’) warrants, subject to the exclusions and limitations set out below, this Product (including the robot battery, if applicable, and collectively referred to as the “Product”) for the period of one (1) year from the date of purchase, or the date of delivery if that is not the same as the date of purchase, (the ‘Warranty Period’).”
Overview
“If the delivery date cannot be verified, then then the Warranty Period shall begin 2 weeks after the date of purchase.”
Overview — when the clock starts
“The Product is warranted against defects in materials and workmanship when purchased directly from iRobot or an iRobot authorized seller/ dealer/reseller.”
Overview — what is warranted
“Failure to register your Product will not diminish your warranty rights.”
Overview — registration
“Upon contacting us or your authorized service company/distributor, please have the serial number of your Product ready and the original proof of purchase and/or proof of delivery from an authorized seller/dealer/reseller, showing the date of purchase/delivery and full details of the Product.”
Making a Claim Under the Limited Warranty
“Any claim under this Limited Warranty is subject to you notifying us (or our authorized service company/distributor) of the alleged defect within a reasonable time of it coming to your attention and, in any case, by no later than the expiry of the Warranty Period.”
Making a Claim — notice deadline
“part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.”
Remedy — repaired parts
“If the Product is found not to be covered by this Limited Warranty, we (and our authorized service companies/distributors) reserve the right to charge a handling fee.”
Remedy — handling fee
“This Limited Warranty does not apply to accessories or other consumable items, such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions.”
What is not covered?
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Normal wear and tear, including wear and tear of batteries
- Defects caused by rough or inappropriate handling or use, or damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature
- Batteries that have been short-circuited, have broken seals or show evidence of tampering, or have been used in equipment other than specified
- Non-compliance with the Product instructions; willful or deliberate damage, neglect or negligence
- Use of spare parts, unauthorized cleaning solution or other replacement items not provided or recommended by iRobot
- Any alteration or modification carried out by you or an unauthorized third party
- Failure to adequately package the Product for transportation
- Interruptions in electric power, ISP service or wireless networks, and weak or inconsistent wireless signal in your home
- Products purchased from unauthorized sellers, dealers or resellers
- Accessories and consumables such as filters, brushes, dirt disposal bags, cleaning pads or cleaning solutions
- Any Product whose serial number has been removed, erased, defaced, altered or is illegible
Cómo reclamar
Contact iRobot Customer Care or your local authorized service company or distributor (listed at global.irobot.com) with your Product serial number and the original proof of purchase or proof of delivery from an authorized seller, showing the date and full product details. Notify iRobot within a reasonable time of noticing the defect and, in every case, before the Warranty Period expires — a claim raised after expiry is out even if the fault began earlier.
Página de reclamos de iRobot →Fuente: política publicada por iRobot · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de iRobot antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.