Garantía y devoluciones de Instant Pot — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Instant Pot y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
Instant Pot Brands gives a one-year limited warranty running from the purchase date or the delivery date, whichever is later, on appliances bought from authorized retailers. It covers the original owner only and is not transferable, so a hand-me-down or resale Instant Pot has no coverage. Provided you used the appliance according to the use and care instructions, Instant Pot Brands will at its sole discretion either repair defects in materials or workmanship or replace the appliance — you do not get to choose. If they replace it, the new appliance carries twelve months from the date you receive it rather than a fresh full term tied to the original purchase. Registration is optional and does not reduce your rights, but proof of the original purchase date is mandatory, and Instant Pot Brands may require you to send the appliance back. Liability is capped at the purchase price of a comparable replacement. This version took effect April 1, 2026.
En sus propias palabras
“This One (1) Year Limited Warranty applies to purchases made one year from the purchase date or delivery date, whichever is later, from authorized retailers of Instant Pot Brands by the original appliance owner and is not transferable.”
Instant Pot® Warranty — who and what is covered
“Proof of original purchase date and, if requested by Instant Pot Brands, return of your appliance, is required to obtain service under this Limited Warranty.”
Instant Pot® Warranty — proof of purchase
“Provided the appliance was used in accordance with the use & care instructions, Instant Pot Brands will, in its sole and exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the appliance.”
Instant Pot® Warranty — remedy
“In the event that your appliance is replaced, the Limited Warranty on the replacement appliance will expire twelve (12) months from the date of receipt.”
Instant Pot® Warranty — replacement term
“Failure to register your product will not reduce your warranty rights.”
Instant Pot® Warranty — registration
“The liability of Instant Pot Brands, if any, for any allegedly defective appliance or part will not exceed the purchase price of a comparable replacement appliance.”
Instant Pot® Warranty — liability cap
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Products purchased, used, or operated outside of the United States and Canada
- Products that have been modified or attempted to be modified
- Damage resulting from accident, alteration, misuse, abuse, neglect, unreasonable use, or use contrary to the operating instructions
- Normal wear and tear, commercial use, improper assembly, disassembly, or failure to provide reasonable and necessary maintenance
- Fire, flood, acts of God, or repair by anyone unless directed by an Instant Pot Brands representative
- Use of unauthorized parts and accessories
- Incidental and consequential damages
- The cost of repair or replacement under these excluded circumstances
Cómo reclamar
Contact Instant Pot Brands consumer care with proof of the original purchase date; be ready to ship the appliance back if they ask for it. Registering at instantpot.com/pages/register is optional — it does not affect warranty rights, but it does put your model and serial number on file, which is what consumer care asks for first. The model number is on the back of the appliance and the serial number on the bottom.
Página de reclamos de Instant Pot →Fuente: política publicada por Instant Pot · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Instant Pot antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.