Garantía y devoluciones de Gopro — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Gopro y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
GoPro guarantees its cameras against manufacturing defects for one year from the original date of delivery — delivery, not purchase, which works in your favour on a pre-ordered or slow-shipped camera. GoPro's sole obligation is to repair or replace the defective part or product with a comparable one at its own discretion. The exclusion that surprises people is water housing leakage: because a user can reseal a housing incorrectly, GoPro expressly does not warrant against housing leakage or any damage resulting from it, which for an action camera is the single most likely way it dies. Damage from use, accident or normal wear and tear is likewise not covered. Separately, GoPro offers a 30-day money-back guarantee on gopro.com webstore purchases — no questions asked, but merchandise must be in like-new condition, return shipping charges may apply, and shipping fees are not refundable. Note that returns or replacements may attract shipping, handling, replacement and restocking fees.
En sus propias palabras
“GoPro products are guaranteed against manufacturing defects one (1) year from the original date of delivery. GoPro’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro’s sole discretion.”
GoPro Warranty
“Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.”
GoPro Warranty — wear and tear
“Because of possible user resealing errors, this product is not warranted against water housing leakage or any resulting damage.”
GoPro Warranty — water housings
“If, at any time, within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund, no questions asked. All merchandise must be in like-new condition, and any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.”
Money Back Guarantee (GoPro Webstore Purchases)
“For warranty evaluation, your product must be accompanied by an explanation and receipt. All shipping for warranty evaluation must be pre-paid and insured. GoPro cannot be liable for lost inbound packages.”
Warranty evaluation
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Damage resulting from use, accident, or normal wear and tear
- Water housing leakage or any resulting damage — excluded because of possible user resealing errors
- Improperly used, abused, altered or repaired products
- Incidental or consequential damages relating to or resulting from use of the product
- Returns or replacements may be subject to shipping, handling, replacement and restocking fees
- Inbound shipping for warranty evaluation is at your cost and risk
Cómo reclamar
Get a return authorization at gopro.com/help before shipping anything — GoPro requires one. Your product must arrive with a written explanation and the receipt, and all inbound shipping must be pre-paid and insured, because GoPro states it cannot be liable for lost inbound packages. If the damage turns out not to be covered, GoPro may still repair or replace it for a reasonable fee rather than simply returning it. If you are within 30 days of a gopro.com order and the camera is like-new, the money-back guarantee is the faster route than a warranty claim.
Página de reclamos de Gopro →Fuente: política publicada por Gopro · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Gopro antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.