Garantía y devoluciones de Bose — y cómo reclamar de verdad
Cada línea de abajo está citada de la política publicada por Bose y enlazada a la fuente. Si algo que compraste está cubierto, el agente de Owed puede redactar y enviar el reclamo por ti.
Garantía
12 mesesplazo indicado
Bose warrants against defects in materials and workmanship for one year from the date of retail purchase, and five years for passive, non-powered loudspeakers. Two conditions decide most claims. First, the product must have been bought directly from Bose or a Bose authorized reseller — a grey-market or unauthorized-marketplace unit is outside the warranty entirely. Second, coverage runs to the original end-use purchaser or to the person who received the product as a gift, and to nobody else; buy a Bose secondhand and you have no warranty. Bose chooses the remedy: repair with new or refurbished parts, replacement with an equivalent new or refurbished product, or a partial or full refund of the original purchase price in exchange for returning the product. Normal wear and tear is expressly not covered, which for headphones is the common failure mode — worn earpads, a frayed cable, a battery losing capacity — so frame a claim around a defect, not degradation. Unauthorized repair, modification or customization voids the warranty outright.
En sus propias palabras
“Bose Corporation (“Bose”) warrants your product against defects in materials and workmanship when purchased directly from Bose or a Bose authorized reseller.”
Bose Limited Warranty — coverage
“This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.”
Bose Limited Warranty — who is covered
“The warranty is valid from the date of retail purchase for a period of 1 year and a period of 5 years for passive, non-powered loudspeakers.”
Bose Limited Warranty — term
“In the case of a covered warranty defect, Bose will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.”
Bose Limited Warranty — remedy
“This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair, modification or customization of your product voids this warranty.”
Bose Limited Warranty — exclusions
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Defects or damage from improper use or maintenance
- Normal wear and tear
- Commercial use
- Accident or external causes
- Unauthorized repair, modification or customization — these void the warranty
- Products not purchased directly from Bose or a Bose authorized reseller
- Any owner other than the original end-use purchaser or a gift recipient — the warranty is not transferable
Cómo reclamar
Contact Bose through the country contact page at worldwide.bose.com/contact. Bose may require proof of purchase details including a receipt or sales invoice before providing service, and because the warranty only covers purchases from Bose or an authorized reseller, that receipt is doing double duty — proving both the date and the channel. Do not attempt a repair or modification first; unauthorized repair voids the warranty.
Página de reclamos de Bose →Fuente: política publicada por Bose · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Bose antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.