Política de devoluciones de L.L.Bean — el plazo real y cómo usarlo
Cada línea de abajo está citada de la política de devoluciones publicada por L.L.Bean y enlazada a la fuente. Si te niegan una devolución que te corresponde, el agente de Owed puede insistir por ti.
Ver los términos de garantía de L.L.Bean →
Devoluciones y reembolsos
365 díasplazo indicado
L.L.Bean refunds any product bought directly from its website, stores or catalog within one year of purchase if you are not 100% satisfied. Items bought before February 9, 2018 are not subject to that one-year limit. After the year is up L.L.Bean will still consider items returned as defective due to materials or craftsmanship. Proof of purchase is required: the company usually has a record if you gave your information at checkout, otherwise bring a physical receipt. Refunds go to the original method of payment or as merchandise credit. Gift returns are accepted within a year with a gift receipt for merchandise credit at the original selling price, or without one for merchandise credit at the last known selling price if the item is unused, unworn and in its original packaging.
En sus propias palabras
“We stand behind all our products and are confident that they will perform as designed. If you are not 100% satisfied with one of our products purchased directly from L.L.Bean, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.”
Our Guarantee
“If you are not 100% satisfied with one of our products purchased directly from L.L.Bean’s website, stores or catalog, you may return it within one year of purchase for a refund. (Please note that products purchased before February 9, 2018, are not subject to this one-year time limit.)”
Return Policy
“We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.”
Return Policy — proof of purchase
“We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.”
Return Policy — how you are refunded
“We are happy to accept gift returns within one year of purchase when you provide proof of purchase (i.e. a gift receipt), in which case a merchandise credit will be issued for the original selling price. If you don’t have a gift receipt, we will still accept your return if the item is unused and unworn with the original packaging, and you will receive a merchandise credit for the last known selling price.”
Gift Returns
“To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:”
Special Conditions
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear — generally, nearing the end of practical use or just heavily-worn
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Returns on ammunition either in our stores or through the mail
- On rare occasions, past habitual abuse of our Return Policy
- Products purchased from third party sellers — items bought at a retail partner must be returned to them and are subject to their return policies
- Return policy may vary at L.L.Bean Clearance Centers
Cómo reclamar
Start the return online from L.L.Bean's returns page, or take the item with your proof of purchase to any L.L.Bean store. Include the proof of purchase in the package if you ship it back. Items bought from a retail partner have to go back to that partner under their policy, not L.L.Bean's.
Página de reclamos de L.L.Bean →Fuente: política publicada por L.L.Bean · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de L.L.Bean antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.