Política de devoluciones de Costco — el plazo real y cómo usarlo
Cada línea de abajo está citada de la política de devoluciones publicada por Costco y enlazada a la fuente. Si te niegan una devolución que te corresponde, el agente de Owed puede insistir por ti.
Devoluciones y reembolsos
Costco guarantees satisfaction on every product it sells and will refund the purchase price, with no general time limit — the exceptions are what matter. Electronics and major appliances run on a hard 90-day clock from the date you received the merchandise: televisions, projectors, major appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range and under-counter microwaves, range hoods, dishwashers, water heaters, washers and dryers), computers, touchscreen tablets, smart wearables, cameras, drones, camcorders, MP3 players and cellular phones. Diamonds of 1.00ct or larger require the original IGI or GIA paperwork and go to a Costco Graduate Gemologist for authentication. Airline and live event items, precious metals, Shop Cards, gift cards and tickets are non-refundable outright, and cigarettes and alcohol cannot be returned where prohibited by law. Membership fees are separately refundable at any time if you are dissatisfied.
En sus propias palabras
“On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied.”
Risk-Free 100% Satisfaction Guarantee
“On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price*, with the following exceptions:”
Risk-Free 100% Satisfaction Guarantee
“Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range and under-counter microwaves, range hoods, dishwashers, water heaters, washers and dryers), Computers, Touchscreen Tablets, Smart Wearable Devices, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones”
Exceptions — Electronics
“Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo.”
Exceptions — Diamonds
“Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.”
Exceptions — limited life products
“Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through Costco.com.”
How to Return an Item
Las citas se muestran en el idioma en que la empresa las publicó.
Lo que excluyen
- Electronics and major appliances — 90 days from the date the member received the merchandise
- Recreational carts ordered online — 90 days from receipt
- Diamonds 1.00ct or larger require all original IGI and/or GIA paperwork and are inspected for authenticity
- Cigarettes and alcohol where prohibited by law
- Products with a limited useful life expectancy, such as tires and batteries, may carry a product-specific limited warranty instead
- Custom product manufactured to a member’s unique specifications, except for warranty repair or replacement due to failure to meet specifications
- Airline and Live Performance Event items, precious metals, Shop Cards, gift cards and tickets are non-refundable
Cómo reclamar
Items bought at a warehouse go back to the returns counter at any Costco warehouse. Online orders can be returned to any warehouse or started through Costco.com. For the 90-day electronics categories, Costco Technical & Warranty Services representatives handle technical support and warranty questions. Contact lenses, eyeglasses, hearing aids and large freight-delivered items each route through their own process rather than the returns counter.
Página de reclamos de Costco →Fuente: política publicada por Costco · verificado el 2026-08-03
Si te dicen que no
Una primera negativa no es el final — la mayoría de los reclamos que se pagan son los que se respondieron una segunda vez. La escalera que funciona:
- Responde en el mismo hilo citando la línea exacta de la política de arriba, con tu número de pedido y la fecha. Pide un supervisor o un número formal de queja.
- Escala a un contacto ejecutivo si el soporte se estanca — una solicitud específica y documentada funciona mejor que una enojada.
- Usa tu medio de pago: un contracargo por "no es como se describió" o "no recibí el artículo" (normalmente dentro de los 60 días del estado de cuenta según la Fair Credit Billing Act de EE. UU., y hasta 120 días según las reglas de las redes de tarjetas — confirma el plazo exacto con tu banco), o una disputa en PayPal.
- Para envíos perdidos o dañados, presenta el reclamo directamente con la paquetería.
- Escala externamente: la garantía de la plataforma de venta, PROFECO (México), la fiscalía de tu estado o la FTC (EE. UU.). El juzgado de menor cuantía es el último recurso.
Owed lee tus recibos, vigila cada garantía, redacta el reclamo citando los términos de arriba y da seguimiento hasta que te paguen. Gratis para empezar.
Las políticas cambian. Reverificamos estos términos con regularidad y mostramos la fecha de cada revisión, pero confirma siempre los términos vigentes en el sitio de Costco antes de basarte en ellos. Owed no es un despacho legal y esta página no es asesoría jurídica.